FAQ - Zoom Indoor Cycling
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FAQ

FIRST TIME TO ZOOM

WHAT SHOULD I DO TO PREPARE FOR MY FIRST RIDE?

 

You’ll want to arrive about 15 minutes before class time, hydrated and ready to sweat!  You are in control of how much resistance you ride with and will get stronger with every class you take.  All of our classes are beginner accessible and we are a judgement-free zone.

 

HOW DO I GET MY FIRST RIDE FREE?

 

It’s easy, you just sign up for an account!  The first class is automatically added to your account and you can sign up for any class on the schedule.  While the class is added for all customers, the first class free is only offered to local (Charlottesville, Albemarle and surrounding counties) residents and UVA students (undergraduate and graduate).  Make sure to bring a valid photo ID or other proof of residency if you do not use a virginia.edu email address.

 

WHERE CAN I PARK?

 

You can park anywhere in the Barracks Road shopping center parking lots (including the lot adjacent to Harris Teeter/BW3) or on the street on Arlington Blvd.

 

WHAT SHOULD I WEAR?

 

Wear comfortable clothes designed for exercise.  You will moving off and on the bike seat, so skip baggy bottoms.  Fitted biking shorts or leggings are perfect.

 

 

DO I NEED SPECIAL SHOES?

 

To provide a safer and more effective workout, we use specialized cycling shoes that clip in to the bike at Zoom.  Shoes are free with your first class, and $2 for rental thereafter.  For those bringing your own shoes, our bikes are compatible with SPD and Look Delta cleats.  Finally, we also offer shoes for sale, and if we don’t have your size in stock, shoe rental is free until they arrive.

NEW TO CYCLING

WILL CYCLING MAKE MY LEGS BIGGER?

 

No.  This is an ugly rumor from the 90’s that has stuck around far too long.  Cycling works muscular endurance (slow twitch), which strengthens and tones but does not add bulk.

IM PREGNANT, CAN I PARTICIPATE IN INDOOR CYCLE CLASS?

 

Congratulations!  We would love to see you in our classes but prefer that you check with your doctor first just to be 100% sure you’re fit to participate in cardio exercise.  Our expert instructors can always provide modifications for you to ensure that you’re completely comfortable.

 

STUDIO AMENTITIES

DO YOU HAVE SHOWERS?

 

Yes. Our bathrooms extend the oasis of our studio.  We’re set up to make you comfortable with towels, deodorant, and hair dryers after you hop out of our private glass-door showers.

 

CAN I FILL UP MY WATER BOTTLE?

 

Definitely. You’ll want to drink before and during class.  Bring your own bottle and fill it for free at our purified refilling station or buy a bottle of SmartWater at the front desk for $2.

 

WHERE CAN I STORE MY STUFF DURING CLASS?

 

Our free guest lockers have coded locks to keep your belongings safe.   Simple instructions are on the door of each locker and also posted around the room.

 

WHAT ABOUT SHOES?

 

To ensure an effective and safe ride, our cycles accommodate “clip in” shoes, which allow you to transfer power efficiently with each pedal stroke, plus move out of the saddle safely to work your arms and abs.  Our pedals are compatible with SPD and Look Delta cleats.  If you don’t have those, don’t worry.   We provide shoes for free on your first visit and $2/ride thereafter.

 

DO YOU SELL FITNESS APPAREL AT THE STUDIO?

 

We love selling unique brands that you can’t find elsewhere in Charlottesville!  We carry Onzie, Vimmia, Varley, K. Deer, Terez, Karma, Alo, Beyond Yoga, Nux, and Spiritual Gangster.  We are always evaluating new brands and on the lookout for the best gear to sweat in.

EQUIPMENT

WHAT KIND OF BIKES DO YOU HAVE?

 

We are the only facility in Central VA featuring Schwinn’s top of the line AC Performance Plus with Carbon Blue.

 

 

HOW CAN I TRACK MY PROGRESS?

 

We have invested in technology so you can measure your progress and hard work.  Our bikes are equipped to track your performance while you ride: time, RPMs, calories burned, distance, power generated, and timed intervals.

 

 

ARE THE BIKES ADJUSTABLE?


Absolutely. If you’re new to our studio, arrive 15 minutes early so we can get you set up.  Each bike offers four adjustments:

1. Seat height

2. Seat position: forward/back

3. Handlebar Height

4. Handlebar position:forward/back

BOOKING POLICIES

I ACCIDENTALLY NO-SHOWED MY FREE CLASS, CAN I JUST CREATE ANOTHER ACCOUNT WITH MY SECOND E-MAIL ADDRESS?

 

NO.  We offer the first class free benefit to local clients and students only as a chance to try our workout.  If you mess up and miss your free class, you are required to purchase class in the future to attend.  Our system routinely checks for duplicate accounts.  If you violate our policy, we will remove you from our system. Thanks for understanding our policies.

 

WHAT IS YOUR CANCELLATION/NO SHOW POLICY?

 

Any cancellation less than 8 hours before class time will be deemed a late cancellation and the class will be forfeited for those using a class pack. For those on unlimited packages, a $20 no-show fee will be assessed for late cancellations or no-shows.

 

Our cancellation and no show policies are designed to allow as many customers as possible to enjoy class.

 

WHAT IS YOUR LATE POLICY?

 

Your bike will be released 2 minutes before class if you haven’t signed in, so please call us if you’re running late, and we’ll hold your bike.

 

We’re happy to let you into a class during the warmup song (approximately 5 minutes after class start time), but after that, we can’t let you join a class in progress for your safety, and you’ll be deemed a late cancel.

 

HOW DOES THE WAITLIST WORK?

 

When you put yourself on a waitlist, you’re committing to attend if you clear into the class.  You’ll always be given a minimum of one hour’s notice if a spot opens for you.  If you do get cleared off of the waitlist and fail to show up for class, you will be charged a $20 no-show fee per our policy.  If you are not sure, just walk-in to class and see if there is room.

 

CAN I BOOK THE WHOLE STUDIO?

 

We are happy to accommodate groups for private rides: team building, parties or just a fun 45 minutes with your pals. Contact us by email info@zoomcville.com or chat with us at the front desk.  We’ll set you up.

 

CAN I INVITE A FRIEND?

 

Riding is even more fun with friends.  Friends still need to register individually online and book their own bike.  Don’t forget we have referral incentives, so feel free to invite a friend here via our online tool.

Still Have Some Questions?